FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Most orders arrive within 5–10 business days after processing. Tracking information will be emailed once your order ships.

Do you offer returns?

Yes! We accept returns on eligible items within 14 days of delivery. Items must be unworn, unwashed, and have original tags attached.

How do I start a return?

Please contact us at hello@rbkaythelabel.com with your order number and reason for return.

Do you offer exchanges?

At this time, we do not offer direct exchanges. We recommend placing a new order for the desired item and returning the original item if eligible.

How do I track my order?

Once your order ships, you’ll receive an email with tracking information.

What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the item and packaging.

What size should I order?

Sizing information is available on each product page. If you’re between sizes, we generally recommend sizing up for a more comfortable fit.

Can I cancel or change my order?

Orders begin processing quickly. Please contact us as soon as possible, and we’ll do our best to accommodate changes before shipment.

Do you offer gift cards?

Yes! RBKay - The Label gift cards are available and make the perfect gift for any occasion.

Where are you located?

RBKay - The Label is an online boutique based in Texas, serving customers nationwide.

 

What does RBKAY stand for?

RBKay was inspired by the founder’s daughters:

R = Reign

B = Brynlee

K = Kingsley

The brand was created to celebrate confidence, femininity, faith, and effortlessly elevated style.